Frequently asked Questions - wibd FAQ

Only a valid email and mobile number are required for initial registration. However, to fully verify your account and make withdrawals, you'll need to submit some documents:

• ID document: Scanned copy of national ID card, passport, or driver's license
• Proof of Address: Utility bill, bank statement, or government letter (within 3 months)
• Payment proof: Bank account or mobile banking screenshot

These documents ensure the security of your account and are required to comply with international regulations.

Click the "Forgot password?" link on the login page. Enter your registered email or mobile number. You'll receive a password reset link by email or an OTP by SMS. Click the link or enter the OTP to set a new password. For security, use a strong password containing letters, numbers, and special characters. If you don't receive the email or SMS, check your spam folder or contact live chat.

According to wibd's rules, only one account may be opened per person, household, address, and device. Creating multiple accounts is strictly prohibited and violates our terms and conditions. If we find multiple accounts belonging to the same person, all accounts will be suspended and deposited funds may be forfeited. This rule is necessary to prevent bonus abuse and ensure fair play.

Most deposits Instant are processed. Mobile banking and cryptocurrency deposits usually reach your account within 1-5 minutes. Bank transfers may take 1-24 hours depending on your bank's processing time. If your deposit doesn't arrive within 15 minutes, contact live chat support. Our team will provide immediate assistance.

Minimum withdrawal: BDT 1,000. Maximum withdrawal: Up to BDT 5,00,000 per day and BDT 50,00,000 per month. Higher limits available for VIP members. You must complete account verification before your first withdrawal. Withdrawal requests are typically processed within 24-48 hours. There are no withdrawal fees, but payment providers may charge their own fees.

Account verification or KYC (Know Your Customer) is mandatory according to international regulations. It ensures the security of your account and prevents fraud and money laundering. Verification confirms that you are the genuine owner of your account. This process typically takes 24-72 hours to complete. Once verification is complete, you can deposit and withdraw without limits.

A wagering requirement is how many times you must bet before you can withdraw bonus funds. For example, if you receive a BDT 1,000 bonus and the wagering is 10x, you need to bet a total of BDT 10,000. Not all games and bets may count equally toward wagering. Slot games typically count 100%, table games 10-20%, and some games don't count at all. There's a time limit to complete wagering, usually 30 days. You can see your wagering progress in your account dashboard.

wibd regularly offers various promotions:

• Reload bonus: Extra bonus on deposits every week
• Cashback: Up to 10% return on losing bets
• Free bets: Free bets on selected events
• Tournaments: Competitions with large prize pools
• Loyalty rewards: Earn points on every bet
• VIP program: Exclusive benefits and bonuses

Full details of all promotions available on the "Promotions" page.

In live betting, you can place bets in real-time on ongoing matches. Odds change every second based on match conditions. Go to the "Live" section and view ongoing events. You can see live scores, statistics, and live streaming for some matches. Check the latest odds before placing your bet. Live betting offers a cash-out option, allowing you to secure profits or minimize losses before the match ends.

Yes, wibd only works with licensed and verified game providers. All games use a Random Number Generator (RNG) that ensures completely random and fair results. Live casino games are operated by real dealers and streamed live. Our platform is protected by SSL encryption and undergoes regular third-party audits. Your personal information and transactions are completely secure. RTP (Return to Player) percentages for all games are publicly available.

Absolutely! wibd is fully mobile-optimized. You can access all games and features on any Android or iOS device by visiting wibd.onl in your mobile browser. Android users can download our dedicated app for an even smoother experience. The mobile version has all the features just like desktop - sports betting, live casino, slots, deposits, withdrawals, everything. Games automatically adjust to your screen size.

wibd treats your data security as the highest priority. We use 256-bit SSL encryption that provides bank-level security. Your password is stored in encrypted form and never visible in plain text. Payment information is processed directly on the payment provider's secure servers. We never share your information with third parties. Enable two-factor authentication (2FA) for additional protection. Full details are available on our privacy policy page.

wibd promotes responsible gaming. We want you to play for entertainment, not fall into problems. We provide various tools:

• Deposit Limit: Set daily/weekly/monthly limits
• Time limit: Decide how long you'll play
• Self-exclusion: Close account temporarily or permanently
• Reality check: Get regular reminders

If you feel gaming is becoming a problem, contact support or visit our responsible gaming page.